IT Accounts Admin (Closed)

Our customer is seeking an IT Accounts Admin.

Responsibilities:

• Responsible for providing internal users with access to computer applications and electronic data in accordance with security and regulatory policies
• Manage daily access requests in a ticketing system
• Administer accounts in various applications
• Provide phone support to company's IT partners who request help in assisting customers
• Provision of user accounts in Active Directory, Unix, Oracle (ERP), RSA, and several other applications using native admin tools
• Provide users with the appropriate access to network resources (shared drives) in both Windows and Unix as well as Oracle ERP while vetting requests according to policies and procedures
• Manage account/access requests in the Service Now ticketing system in a timely manner according to set service level agreements
• Work with other IT service group personnel over the phone as a respondent to requests for account/access support 

Qualifications:

• 1-2 years experience in a computer account provisioning role or related experience
• Education equivalent to a technical certificate or bachelor's degree in the field of Information Technology 
• Superior customer service skills and a positive attitude
• Accountability and ownership through problem/request resolution and closure
• Must possess strong analytical skills
• Detail oriented
• Able to operate professionally and efficiently in a fast paced, team oriented environment
• Must have a working knowledge of the UNIX and Active Directory environment, specifically with user and group management
• Must have a working knowledge of Exchange email and calendaring provisioning
• Oracle ERP user account administration a plus

About SkillStorm: SkillStorm is the nation’s fastest-growing I.T. Services company. We have been providing technology consulting, outsourcing and staffing solutions since 2002. SkillStorm can provide you with the right tools to ensure you have the best technology team in place to fuel your organization’s continued success. SkillStorm works with scores of fine companies, including many that rank among the elite Fortune 500 and has been setting the standard for customer service in the industry since inception.

For more information, please visit us at www.skillstorm.com.