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Production Support

SkillStorm is seeking a Production Services Lead for our client in Charlotte, NC OR Jacksonville, FL. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

• L3 Production Services Lead able to work independently and drive resolution of complex issues. Strong analytical skills required to determine root cause of technical issues. Must be able to think broadly about technical issues and correlate current conditions, historical trends and issues, and general incident triage techniques to pinpoint technical issues. Must have a firm grasp on day to day use of Linux. Experience writing SQL to query data required. Previous experience with an application performance monitoring tool (Introscope, AppDynamics, Dynatrace) required. Must be able to create and modify utility scripts written in bash, Powershell, etc. Must have previous experience with Splunk or another log aggregation tool. Ability to analyze Java heap and thread dumps strongly preferred. Experience creating automations for routing and common tasks with Python or Ansible preferred.

Required Skills:

• 3 or more years in Production Support, Performance Testing, and/or related technical domain
• 3 or more years working in a Linux environment
• Experience with one or more of the following: AppDynamics, Introscope, Dynatrace
• Scripting in Bash and/ or Powershell
• Enjoys solving problems
• Detail oriented and organized

Desired Skills:

• 5 or more years in Production Support, Performance Testing, and/or related technical domain
• Analyze Java heap and thread dumps
• Splunk
• Python

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