Production Support (Closed)

SkillStorm is seeking a Production Support Specialist for our client in Richardson, TX OR  Charlotte, NC OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

• Strong IT professional providing Production Support for multiple infrastructure applications and systems, while driving continued IT Operations Management service improvements

Required Skills:

• Strong UNIX, Linux, Wintel, Perl/Shell/Python scripting
• SQL/Database queries for data extraction
• Develop custom automation in order to streamline support processes
• Perform root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages
• Strong problem root cause diagnosis skills and desire to learn processes, new products, applications and technology
• Manage production changes, releases, and upgrades in a collaborative environment in accordance with lifecycle methodology and risk guidelines and data management
• Supports the 24x7 day-to-day maintenance of the infrastructure application systems in operation, including tasks related to identifying and troubleshooting application and data issues and issues resolution or escalation
• Resolving and documenting incident and service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates
• Performing testing and shakeout procedures during/after active incidents or deployments during or after regular business hours
• Manages activities related to maintenance of the application systems that are running the daily operations of the firm
• Ability to work as part of a team - Candidate will work closely with both the Engineering, Development and other Operational teams.
• Monitor Production environments / scheduled jobs and identify improvement to monitoring.

Desired Skills:

• Great soft skills – People and communications skills are essential.
• Other coding skills such as JAVA
• Good proficiency in system, network, security and database operations, protocols, and industry standard technologies.
• Experience with Event Management tools such as Netcool, WebGUI, a plus
• Experience in command line interfaces (CLI), third party APIs and integration.
• Experience in server administration with Red Hat Enterprise Linux and Windows Server
• Good understanding of developing fault tolerant solutions and knowledge in horizontal scaling and resiliency/HA.
• Ability to juggle competing priorities and adapt to changes in project scope. 
• College Degree or Higher or equivalent work experience

#LI-DNI