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Operations Support I

SkillStorm is seeking a Quality Assurance Specialist for our client in Jacksonville, Florida. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Position Summary:

  • The Audit Issue Senior Quality Assurance Specialist supports the Consumer, Small Business and Wealth Technology Risk & Controls COO. This role is responsible for the validation of evidence submitted to resolve Audit issues, and evaluation of Action Plans for new issues.
  • This role is critical to ensuring risk reduction and sustainment controls have satisfied what is documented in the issue, and are in good order for Audit partners to perform final validation. In this role you will be the final approver to close action steps, it is expected candidates will be intellectually curious, relentless in pursuing the facts, and have unwavering confidence in communicating their point of view. This role may also include routine health reporting to support other inline Quality Assurance activities.

The Consumer, Small Business and Wealth Technology Risk Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Required Skills:

  • 3-5+ years of Audit, Risk or controls experience
  • Ability to integrate and analyze data from multiple sources, draw conclusions, and provide recommendations
  • Proven time management and organizational skills
  • Demonstrates accountability and ownership
  • Strong collaboration and partnering skills with ability to positively influence and motivate others, enjoys working in a team environment
  • Drives timely decisions, knowing when to engage others for additional input and when to act independently
  • Demonstrated subject matter knowledge in technology and/or information security processes is preferred
  • MS Office Proficiency (Excel, Word, PowerPoint)
  • Demonstrated understanding of the importance of business ethics
  • Issues Management experience with technology related experience

Desired Skills:

  • Technical knowledge of systems and related infrastructure/architecture
  • Prior business process management or control framework knowledge
  • Ability to understand systematic evidence as it relates to IT processes
  • QA / Testing experience
  • Bachelor’s degree
  • Experience with Enterprise Change Framework processes and deliverables
  • Incumbents typically have over 5+ years of issues or risk management specific experience in FLU or ECF.

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Job Application for
Operations Support I

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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