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IT Business Analyst V (Closed)

SkillStorm is seeking a Black Knight MSP Business Analyst / Project Manager for our client in Jacksonville, Florida. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Position Summary:

  • Applies technical knowledge in supporting users of the Black Knight Mortgage Servicing Platform (MSP). Will help determine end to end design requirements for large projects involving line of business, software/hardware developers and vendors. Work closely with business partners to define strategies for technical solutions, determine requirements, and develop functional designs based on the analysis of line of business needs, objectives and existing systems infrastructure. Work closely with business partners and testers to ensure requirements and functional designs are translated accurately into working technical designs and that test plans and scripts serve customer needs. May manage projects including responsibility for vendor and line of business follow up items. Works under minimal supervision. Capable of critical thinking and problem solving. IT degree preferred or substantially equivalent experience. Typically requires a minimum of 5-7 years of applicable experience.

Responsibilities:

  • Ability to support vendor platform from a client perspective. Vendor/Product: Black Knight Financial Services (BKFS) / Mortgage Servicing Platform (MSP)
  • Work with the business to fully understand their needs and any problems related to MSP – identify solutions to solve these problems.
  • Address platform issues specific to a LOB workstation configuration
  • BAU and operations support including providing assistance to LOB/end users related to system functionality
  • Ensure existing features/functionality are being fully utilized
  • Must act as an interface between LOB and vendor partners
  • Foster positive working relationships with LOB, vendor and other technology partners
  • Accountable for resolving service interruptions and the support of existing integrations with other system
  • Mentor bank employees with MSP processes.

Required Skills:

  • Minimum of +2 years experience with the current BKFS MSP application with MSP Configuration and MSP Security templates
  • Must have experience with managing security and configuration in production as well as across multiple test regions
  • Minimum of +2 years exposure with MPS’s ODDs, BDE and MWS.
  • Overall understanding of MSP Director Tools and Passport
  • Overall Vendor support experience
  • Must have proven strong analytical and problem skills
  • Ability to demonstrate diplomacy in supporting variety of business partners
  • Ability to learn new application from business and technology perspective
  • Able to communicate effectively across varied area including technology, business units and senior leadership
  • Demonstrated experience with Mainframe platforms
  • Demonstrated experience with remote vendor hosted applications
  • Demonstrated flexibility in a new environment

Desired Skills:

  • Minimum of +2 years experience with the current BKFS MSP application with MSP Configuration and MSP Security templates
  • Must have experience with managing security and configuration in production as well as across multiple test regions
  • Minimum of +2 years exposure with MPS’s ODDs, BDE and MWS.
  • Overall understanding of MSP Director Tools and Passport
  • Overall Vendor support experience
  • Must have proven strong analytical and problem skills
  • Ability to demonstrate diplomacy in supporting variety of business partners
  • Ability to learn new application from business and technology perspective
  • Able to communicate effectively across varied area including technology, business units and senior leadership
  • Demonstrated experience with Mainframe platforms
  • Demonstrated experience with remote vendor hosted applications
  • Demonstrated flexibility in a new environment

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