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Voice Project Manager (Closed)

SkillStorm is seeking a Voice Project Manager for our client in Charlotte, NC OR Jacksonville, FL OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • Candidate will lead all aspects of implementation, which includes planning, organizing, supporting, deployment, coordination, and management. This role requires a broad range of technical skills and excellent project management skills.

Duties & Responsibilities:

  • Have knowledge or quick learning of internal systems for change related requests i.e. Remedy)
  • Manage all aspects of equipment deployment from: customer relationship, project plan of record, project schedule, cost, and inventory.
  • Direct or complete equipment deployment activities
  • Ensure that quality of the service providers’ work is within standards.
  • Maintain a good working relationship with the customer's representatives and all disciplines involved in the project.
  • Coordinate activities and ensure that all disciplines directly involved in the project are in line with the project goals and objectives.
  • Ensure proper records are maintained for all equipment deployment.
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
  • Attend internal coordination and progress meetings, providing updates as needed.
  • Manage day-to-day operational aspects of a project and scope.
  • Ensure project documents are complete, current, and stored appropriately.
  • Perform on-going status checks with the program team, and periodic reviews with upper management
  • Manage integration of third-party technical partners with internal team
  • Project management certification not required but experience with ITIL is preferred.
  • The successful candidate should have knowledge of VoIP and SIP telecommunications and Cisco Call Manager related technology, and experience managing large scale implementation projects.
  • Five years of overall experience in project management/administration with at least 3 years of proven infrastructure project management and delivery of technical voice projects.
  • Excellent time management and project management skills.
  • Excellent written and verbal communication skills.
  • Must be a self-starter and have the ability to work independently.
  • Ability to balance competing priorities.
  • Strong organizational, interpersonal, analytic and problem-solving skills.
  • Ability to work as part of a diverse team.
  • Ability to manage projects and approach tasks in a structured and systematic manner.
  • CISCO TELEPHONY EXPERTISE IS REQUIRED and must be indicated in the comments section upon submittal.

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