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UX Researcher

SkillStorm is seeking an UX Researcher for our client in Charlotte, North Carolina. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Description:

As a UX Researcher, you

  • Should have experience in enterprise wide planning and executing of appropriate user research methodologies.
  • A UXR needs to have strong foundation of overall user-centered design process along with excellent empathetic user research, data analysis and accessibility skills.
  • A researcher is involved in all aspects of the experience design process from context-based research and presenting to internal clients, senior stakeholders and team members alike. Success depends on close collaboration and partnerships with end-users and subject matter experts, as well as product and technology counterparts.
  • This position is for a researcher with user-first mindset, who has the passion for stepping in users’ shoe and understanding their needs and bridge the gap between user’s mental model and business goals. This individual thrives in a highly collaborative and cross-disciplinary team environment.

  

You will

  • Plan, execute and analyze user research studies with ability to flexibly scale them across desktop and mobile devices. Collaborate with stakeholders to define & refine research objectives and ensure alignment with strategic, business and user goals.
  • Work closely with UX strategists, designers and fellow researchers to provide research expertise and support during workshops and ongoing UX activities.
  • Collaborate with design team to conduct design research to enhance UI Standards & Design Pattern library. Interpret qualitative and quantitative data from web analytics, user research data, trends and patterns to create actionable recommendations at project and portfolio level.
  • Elicit user needs and usability concerns through various research methods, such as interviews, surveys, usability testing, task analysis, contextual inquires, ethnographic studies, & card sorting.
  • Evaluate and evolve user models (personas, scenarios, profiles).
  • Perform heuristic evaluation, accessibility reviews and testing of applications and make concrete recommendations for improving their usability.
  • Provide rapid prototyping support to communicate concepts/designs recommendations based on research conducted.
  • Synthesize research data, summarize findings & present results to management and project teams for both strategic and project level insight.

You’re a person who has

  • 5+ direct experience is user experience research role
  • Extensive understanding of overall UX process and software development methodologies.
  • Experience / proficiency with tools like Userzoom, Excel, Mural, Axure, Sketch, Invision, and alike.
  • Experience / proficiency in experimental design and statistics and Section 508 / Accessibility training and certification will be considered a plus.
  • Experience in designing for mobile applications, responsive, and other digital interfaces

 

And you are a person who:

  • Has organizational skills to manage multiple projects, shifting priorities, demands and timelines.
  • Deeply empathetic and passionate about understanding target audience.
  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results
  • Collaborates and builds trust with design, product, and tech partners
  • Proactively seeks out partnerships
  • Owns your schedule and delivers on time
  • Embraces the opportunity to work in an office while collaborating with teammates and partners in other locations (not remote)

 

You’ll be better prepared if you have

  • Bachelors or Masters in Human Factors, Human-Computer Interaction (HCI), User Experience, Usability Engineering, Experimental Psychology or related field, or equivalent education and related training / certification.
  • Financial or similar industry experience
  • Experience with user-centered design research methodologies and rapid ideation processes such as Lean XD, Design Sprints and Agile methodologies.

 

We’re a culture that

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers.  Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
  • Is committed to advancing our tools, technology and ways of working

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Job Application for
UX Researcher

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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