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User Experience Specialist (Closed)

Description of Work:

 

Responsibilities for this position include:

  • Derive business processes, analyze user needs, assist in requirements definition, design browser-based interfaces, and design and conduct usability testing
  • Elicit business goals and user needs from stakeholders
  • Facilitate customer discovery sessions
  • Create Conceptual Models, Journey Maps, Personas and Scenarios of Use
  • Create and refine screen prototypes
  • Document user requirements, screen designs, and design recommendations
  • Demonstrate strong oral and written communication skills, with the ability to communicate technical topics as well as interface with the customer on a daily basis

Basic Qualifications:

Minimum knowledge, skills, abilities needed.

  • Bachelor's degree and 7 Years of relevant work experience OR Master’s degree and 5 Years of relevant work experience as a User Experience Specialist or a minimum of 11 years related experience in lieu of a degree.
  • Minimum of 6 years of direct Interaction/Interface design experience in User-Centered Methods and User Analysis
  • Minimum of 6 years of experience documenting user requirements, screen designs, and design recommendations
  • Minimum of 4 year of experience in designing and conducting formative usability tests in both formal and informal
  • settings
  • Minimum of 4 year of experience preparing and presenting findings and recommendations in small and large group settings
  • Must be able to obtain and maintain a US Public Trust

Preferred Qualifications:

Candidates with these skills will be given preferential consideration.

  • Experience using Axure RP prototyping software
  • Experience with AdobeXD prototyping software
  • Experience with Pega Customer Experience software
  • Experience with the Agile/Scrum methodology
  • Understanding of responsive design
  • Prior experience supporting government agencies
  • Understanding of Section 508 and its requirements regarding design

Clearance Required: Ability to obtain Public Trust

#LI-DNI

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