Trade Support (Closed)

SkillStorm is seeking a Trade Support Specialist for our client in New York, NY OR Chicago, IL. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

• Working closely with Front office users, Trade control & Operations, the candidate will be responsible for the support of Flow Credit and Munis trading with specific focus on in-house applications and flows to external ECNs to cover trade life-cycle, trade capture, risk management and PnL. First point of contact for all traders and front office personnel to resolve issues with trader tools and any business related information quality which may have fiscal impact if not resolved quickly.
• The individual should be able to support solutions efficiently and effectively, and demonstrate strong communications skills. The successful candidate must have the ability to multi-task and prioritize accordingly in a fast paced and demanding environment. They must be results oriented, high levels of service delivery and commitment is a must.
• Good understanding of Municiple Bonds and Credit derivatives and the trade life cycle ( CDS, Index, Index Options).
• Strong understanding of Electronic trading, STP (straight thru processing) and Trade negotiation
• Provide first level/desk facing support for users of Credit Derivatives and Cash (Bond) applications.
• Work closely with users, answering their queries and raising development requests as they are presented.
• Escalation and timely resolution of production issues, using fundamental problem management disciplines
• Liaise between Credit applications users and technology teams to address user queries and issues
• Perform analysis around new requirements or improvements to the current system based on analysis and feedback from key traders and Trade assistants
• Develop and Maintain documentation for reference as a knowledge base for training and incident mgt

Required Skills:

• Experience with FICC Credit Trading Applications and trade life cycle management.
• Strong business application support and problem diagnosis skills - Strong desire/ability to jump in and investigate issues, resolve problems, and communicate status.
• ability to deal with a high pressure Trading environment. Manage oneself in and environment of high frequency business and technology changes adhering to release and change management principles.
• Personable, effective communicator with ability to build and maintain partnerships. ability to deal directly with business users and development teams on a daily basis and act as primary liaison. Proven ability to handle difficult situations, users and make critical decisions.
• Understanding of financial disciplines.
• Experience working with F/O or M/O in a Derivatives Trading business.
• Basic tech skills. MS Office, SQL, Excel, VBA and Unix. (Python a plus)

Other:

• Must to be able to communicate crisply and clearly both from a verbal and written perspective
• Strong interpersonal skills
• Excellent work ethic – willing to be on-call on weekend
• Must be able to work autonomously and independently solve problems when needed

Top 3 Must Have Skillsets Required:

• Experience in a large financial institution
• business knowledge with Bonds, Credit Derivatives and FICC preferred
• Experience working with Front office and middle office in a Derivatives Trading business 
• Technical experience 
• SQL, Unix, Linux, Python, Excel, VBA, Unix, Experience with Python,
• Exposure to Agile, SRE concepts & working methodology.

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