Trade Support (Closed)

SkillStorm is seeking a Production Support Specialist for our client in Jersey City, NJ. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

• We are looking for candidates with experience supporting High Touch Single Stock Cash, Portfolio and/or Derivatives/Converts trading desks. The candidates should have experience sitting on the desk with the traders and working knowledge of how the business operates. Additional requirements are experience with Unix/Windows servers, SQL, Unix, monitoring tools (ITRS/SPLUNK), performed production releases and has automation experience.
• Work as a L2 application support associate in the HT MAPS AMRS team. Provide technical and business support to the business on multiple applications and also involves managing Incidents, Releases, and various projects.
• Responsibilities include:
• Support users on complex technical issues, problems related to supported applications, networks, servers and workstations.
• Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement.
• Identify solutions to work around open issues / problems that are under investigation or pending resolution.
• Work directly with technology/development staff, and end users for any support related issue.
• Responsible for incident management and conducting proper problem follow-up.
• Improve documentation of support policies and procedures.
• Understanding, in depth, the business processes supported by the system.
• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
• To ensure that applications and related services are documented and kept current.
• Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.
• Proactively monitor and manage the production environment.
• Automate and build adhoc scripts as needed to address critical business needs.
• Maintaining a knowledge base of known defects and issues, process, techniques etc.
• Performing production software releases and post release testing after application upgrades and/or releases.
• Occasional weekend or after-hours work is required to support critical business initiatives such as application deployments, infrastructure changes, Industry-wide tests, or Disaster Recovery tests.

Required Skills:

• Must be hands-on and involved with the day-to-day technical details.
• Must have prior execution type trading support experience (Program Trading, Cash/Block Trading, Futures and Options, or Electronic Trading).
• Working knowledge of FIX Protocol.
• Must have strong communications skills.
• Strong knowledge of Solaris UNIX and LINUX.
• Strong analytical and troubleshooting skills.
• Self-motivated with a positive attitude.
• Experience writing Perl or UNIX (Solaris and Linux) shells scripts.
• Experience with MS SQL, Sybase.

Desired Skills:

• Experience with RV, MQ messaging, Windows Clustering and Autosys.
• Experience with ITRS Geneos.
• Able to work in a fast pace environment

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