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Technical Writer
SkillStorm is seeking a Technical Writer for our client in Charlotte, NC. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.
Job Description:
- Work with Product Owner, Managers, and Engineers to produce and maintain documentation include User Guide, Workflow, Procedures, and platform documentation
- Build and Maintain documentation typical documentation include online, demos, and training guides
- Learn complex concepts and communicate information in easy to understand by users
- Gather feedback on documentation to improve usability
- Act as editor to ensure consistency in documents across teams
- Monitor metrics and usage of training materials as well as direct customer feedback
Required and Desired Candidate Qualifications Including # of Years Prior Experience Needed
- 3+ years of technical writing experience
- Strong written and verbal communication and experience working content in multiple medium
- Strong experience owning an end-to-end documentation creation process
- Experience writing and preparing executive level presentations
- Excellent attention to detail and ability to prioritize and work on multiple project in fast-paced, changing environment
- Experience working with following tools: Confluence/JIRA, Git & Github, Sharepoint, HTML/CSS, Javascript
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.