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Technical / System Analyst

SkillStorm is seeking a Technical / System Analyst for our client in Charlotte, NC. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • This position is for a Technical / System Analyst who will act as the primary interface with business partners, solution architects, and cross-organizational technology teams. The System Analyst will analyze current processes and systems, assessing the business model and its integration with technology. The Analyst is responsible for working with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. The Analyst will be part of an Agile Scrum team, collaborating with the Product Owner to evaluate the Features, write effective user stories, document business rules; and with the Developers to review technical design, identify enablers and dependencies.
  • This role is within the consumer bank organization where the Analyst will be involved in growing the bank by appointment and customer service request status tracking platforms. This is a highly visible role which will face off directly with digital customer facing platforms and backend operations partners.
  • Systems Analyst/ Tech Analyst background
  • Maintaining system documentation, API specifications, Batch job documentation, etc…
  • Creation/maintenance of system onboarding documentation
  • Reviewing and updating infrastructure diagrams
  • Helping to manage and report on production issues and planning
  • Help manage system vulnerabilities and resolution/planning
  • Implement and help design application monitoring and alerting design
  • experience putting together technical design specs, flow diagrams, HLDs/LLDs, etc…

Required Skills:

  • Must have excellent analytical skills and at least 3 - 5 years of experience as a Technical Business Analyst, working closely with business partners to elicit requirements, document process flows, identify risks and mitigation and participate in definition of strategies for the technical solution.
  • Experience documenting detailed functional and technical requirements for business requirements.
  • Ability to communicate and work with developers to ensure that acceptance criteria for the user stories are understood and applied
  • Provides support to UAT and SIT testers to clarify requirements and determine whether a defect is a new requirement, or truly a defect.
  • Ability to communicate and work with Testers to ensure that test plans and scripts satisfy the requirements
  • Excellent communication skills, both oral and written, and ability to facilitate discussions
  • Self-motivated and requires minimal supervision
  • Good problem solving and conflict resolution skills
  • Ability to analyze existing capabilities and identify gaps and opportunities

Desired Skills:

  • Previous banking or financial services experience
  • Working knowledge of agile tools such as JIRA
  • Experience maintaining or document technical metadata
  • Experience with Agile methodologies, feature writing, story grooming and sprint planning.
  • Engages with dev team to review and analyze production issues to determine root cause.
  • Help define Roadmap Strategy for existing and new products.

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Technical / System Analyst

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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