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ServiceNow Implementation Specialist-CSM (Closed)

·       Implementation specialist is responsible for the successful delivery of ServiceNow CSM solutions and services in a client consulting environment.

·       Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations

·       Gather requirements using Agile/Scrum SDLC process

·       Capture business requirements and translate to cost effective, sustainable technical solutions

·       Facilitate and support development and testing phases

·       Perform end to end implementations using ServiceNow Engagement Methodology or similar

·       Assists with gap analyses highlighting current state, future state, client needs, best practices and competition

·       Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues

·       Communicates in formal presentation settings including medium sized groups, internal and external project teams; develops written communications to address varied styles and information needs

·       Ensure best practice adherence for core system setup, development, security, tuning and performance.

·       Coordinate release planning and implementations.

·       Provide subject matter expertise, act as technical product advocate, design, develop and implement CSM module within ServiceNow platform.

·       Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow

·       Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests

·       Identify system deficiencies and recommend solutions

·       Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

·       Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

·       Ensure tool configuration consistency across development, QA, and production environments

·       Participate in ongoing production support and end user support


Preferred Skills

·       5+ years’ experience in ServiceNow as a System Implementor or similar responsibility

·       Minimum 2+ Experience implementing, configuring, and customizing ServiceNow CSM module as lead technical implementation consultant role

·       Integration experience with specific Product system like Workday, SAP SuccessFactors, Watson, etc.,

·       Working knowledge of relational databases

·       Advanced Skills with ServiceNow Development APIs

·       Web Service Integration (API Web Services) experience

·       LDAP Integration experience

·       Single Sign-on configuration and administration

·       SQL Experience

·       Experienced and Comfortable Presenting to large Audiences


Great to have

·       Advanced Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management, PPM a Plus, Platform/Integration, Portal/U

·       Web Services integration experience

·       Expertise implementing, configuring and customizing ServiceNow preferred

·       Ability to wear multiple hats i. e. Business Analyst, Interim Project Manager, Admin/Developer, and tester as required



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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