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Service Desk Analyst

SkillStorm is seeking a Service Desk Analyst for our client in Pennington, NJ. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • Client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary systems. This resource is necessary to maintain agreed service levels within the Service Desk and deliver the capabilities to service our clients.

Required Job Skills:

  • 1-3 years of technology/customer service experience required. Client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system. Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted as needed. Technologies may include, but not limited to: Windows 10/7/XP, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems.

Desired Job Skills:

  • Experience in a technology call center environment. Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Experience with technology ticketing systems. Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.

Shift Time:

  • 8 am to 2 PM ET Monday - Thurs
  • 24 hours per week
  • Other shift time for Tues, Wed and Thurs is available 3 PM to 9 PM ET

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Service Desk Analyst

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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