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Service Delivery Lead (Closed)

SkillStorm is seeking a Service Delivery Lead for our client in Charlotte, North Carolina. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Description:

  • We currently have an opportunity for a Service Delivery Lead with Global HR Data & Analytics technology organization
  • This role reports directly to head of the Global HR Data & Analytics Technology organization and is responsible for leading delivery of program technology products and services to meet strategic business outcomes

Key Responsibilities Include:

  • Planning, coordinating, & delivery of defined deliverables
  • aligning delivery to technology strategy,
  • stakeholder management,
  • communicating all aspects of delivery, including: planning, team engagement, status & direction as aligned to the target outcomes,
  • coordinating delivery across multiple Tech & LOB teams,
  • identifying & managing risks,
  • ensuring compliance to ECM standards,
  • providing visibility into the health of the program.

Required Skills Include:

  • 5+ years of Data, Reporting & Analytics technology experience and 10+ years of service delivery management experience.
  • Strong working knowledge of Data & Analytics technology products, business solutions & market trends
  • Experience in driving Reporting & Analytics technology strategy & road map to meet strategic business outcomes.
  • Experience in managing relationships & expectations with the business & technology leaders and vendors for technical products
  • Experience in establishing target outcomes in partnership with the stakeholders and leaders.
  • Experience in coordinating and facilitating the program routines (for example, kick-off, status reviews, stakeholder meetings, change controls, tollgates, etc.)
  • Experience in planning and coordinating delivery and dependencies across multiple organizations.
  • Experience in facilitating and enabling collaboration across (Tech & LOB’s, versus organization?) organizations to achieve the target outcomes and timeline.
  • Experience in facilitating dependency management/risk management/impediment removal.
  • Experience in providing status updates to stakeholders and leadership pertaining to the target outcomes, delivery, risks/issues, and schedule.
  • Experience in establishing & tracking the success metrics of an effort and reviewing performance with stakeholders and leadership.
  • Experience in managing financials and assisting with resource planning for the program.
  • Must have the ability to work independently with minimal supervision
  • Must possess analytical and problem solving skills
  • Must be a nimble thinker who can be successful in a fast changing environment
  • Excellent oral and written communication skills
  • Experience delivering in an agile/scrum environment

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