Description of Work:
The Senior AWS Connect Developer will serve as the Lead Developer for the AWS Connect development and deployment focused on the Customer support and assistance service center. The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices.
Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
Support and enhance existing processes based on new requirements or upgrades
Facilitate requirements gathering, review and document requirements
Design and develop solutions within the ServiceNow environment
Minimum knowledge, skills, abilities needed.
Bachelor’s Degree and 7 years of work experience, Master’s Degree and 5 years of work experience, or 11 years of relevant experience in lieu of a degree
7 years of hands-on experience working with AWS Cloud platform
5 years of experience working with large enterprise framework
5 years of hands-on experience working with Amazon Connect
3 years of experience designing and developing ServiceNow process workflows
3 years of experience using Node.js, Python or Java for development
3 years of experience in designing call routing & messaging
Must be able to obtain and maintain a US Public Trust clearance
Candidates with these skills will be given preferential consideration.
Working knowledge of WebRTC & SIP
Experience with process flow documentation creation.
Strong verbal and written communication skills.