QA (Closed)

SkillStorm is seeking a QA for our client in Jacksonville, FL. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

• The Governance, Control and Metrics team within GBAM Tax Control and Operations Team provides governance and control across GBAM Tax Operations (both internal and outsourced processes. The team is responsible for establishing, monitoring, and managing the effectiveness and adequacy of the risk and control environment supporting Tax Operations within Global Banking and Markets Operations. A strong balance of leadership experience, Global Banking and Global Markets business knowledge, business controls/QA experience and project management skills are important for success in this role. This role will drive global control process activities, engagement with a broad group of process owners and continuous improvement of business processes, controls, and management information. They will partner closely with GBAM Tax Control teammates globally, as well as, with Control Function and LOB partners.
• The role involves the development and implementation of new control processes to establish insight and identify risk.
• Assist in the identification of Quality Assurance routines, testing or metrics.
• Gather and organize data to create new control routines around outsourced and centralized tax processes
• Collate process control documentation from the LOB (process maps, business self-assessment, etc.) throughout the year, as process/controls/staffing changes occur.
• Evidence control over GBAM Tax Operational processes.
• Document and report QA/Control test results. Understand root cause, make recommendations for improvements to operational processes and facilitate any changes.
• Review QA related target and KRI data, ensuring sufficient narrative is provided for any threshold breaches and provide summaries or raise issues (as required) for Governance reporting across Operations.
• Provide input into regular program updates to key individuals and input into Risk Governance packs.
• Attend weekly control meetings to review and action QA observations/ issues.
• Working with Operations process owners to strengthen the control environment and improve control culture and practices through effective communication, collaboration, and service.
• Proactively highlight and escalate issues/gaps identified to Management and Risk partners.
• Deliver on our timeliness and accuracy SLA.
• Clear and concise communication of quality assurance findings and defect trends. The role involves maintaining open communication with the line of business leaders and Control partners.
• Ownership and prompt follow up on defect remediation, debate of disputes in a professional manner and in accordance with process and procedures.

Requirements:

• Expert Excel knowledge.
• Attention to detail.
• Ability to manage multiple priorities and multi task .
• Excellent time management and prioritization skills, with ability to meet tight deadlines, ability and willingness to continuously learn on the job.
• Ability to problem-solve and take ownership of process improvements.
• Ability to work in a team environment.
• Excellent verbal and written communication skills with ability to communicate with various stakeholders.

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