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SkillStorm is seeking a QA for our client in Charlotte, NC OR Richardson, TX OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • The business is looking for dynamic and talented individuals to coordinate Deployment and Maintenance Operations. This role offers a high level of visibility as you’ll work in conjunction with a number of other internal teams (including Regional/Global teams) to provide seamless delivery of patch management, build relationships with regional and global stakeholders for effective management of the DMO functions in the area of application delivery and installation, patch updates, remediation, communications, and governance. The role provides a greater understanding of the varied activities in the software release and deployment operations team working collaboratively across many teams. This role offers huge learning opportunities and opens a path into potential new avenues within the CSWE TI organization or within the Bank itself. You shall be responsible for release management and operations of software delivery, patching as well as incidents involving end user support, technology issues, compliance, and regulatory submissions. You will also be responsible for providing technical assistance and support related to computer systems, hardware, or software. Respond to queries, runs diagnostic programs, isolate problems, and determine and implement solution. Support new patch rollout impacting end users working closely and in partnership with Regional and Global partners. Position Summary - Responsible for coordinating security patch deployment on devices by following GIS policy and guideline. - Responsible for updating and monitoring desktop OS currency across the region as well as working with regional application teams for their application version upgrade and patching. - Coordinate with the other DMO teams in APAC, GBS and EMEA to ensure deployments are delivered in a timely manner and synchronized when required. - Perform operational readiness checks after each deployment to ensure business continuity. - Assist with other technology projects via the Project Managers and provide them with requested details on the bank’s software environment. - Provide regular status updates and escalate potential production issues to DMO team and SLT as required. - Make every effort to make yourself available for out of business hours support when required. - Act as key contact in the event of any IT Incident DMO function in co-ordination with other technical support teams. - Incident resolution with the customer experience approach on infrastructure and first level application support - Excellent communication skills (both written and verbal) and exceptional customer service with strong client facing experience - Develop and maintain support processes and operating procedures to meet high availability for TI infrastructure. - Lead and engage internal teams such as DMO compliance, desktop engineering, site support teams to aid in problem resolution. - Strong critical thinking, problem solving, and decision-making skills required - Demonstrated knowledge and accomplishments in analyzing, diagnosing, and recommending solutions for hardware and software problems arising due to patching activities. - Ability to be clear and concise in communications of technical information to both technical and non-technical users

Required Skills:

  • Bachelor’s in Computer Science or equivalent qualification from a recognized University / Institution - Should have 5+ yrs. of experience working in Banking-IT related areas/project management experience or patching/release & deployment function. - Experience and understanding of an enterprise Incident and Change management system based on ITIL framework (Remedy preferred). - In-depth knowledge in the areas of VMware products & Tools, application infrastructure and operating and system architecture. - A good technical understanding with hands-on experience with Release and Deployment Process and activities. - Ability to coordinate with multiple teams to ensure tasks are completed in time with the release schedule. - Good understanding of cyber security and desktop vulnerabilities. - Ability to generate new ideas and possibilities, and to see business opportunities from a new perspective. - Client Orientation / Client Service Orientation: An underlying desire to service clients and a motivation to ensure that the delivery schedule needs are met. - Consulting Skills: Ability to provide business-related added value, including innovative approaches and new or improved solutions. - The capacity to adapt approach considering shifting priorities or changing conditions. - The willingness and commitment to work as a member of a team. - Ability to coordinate multiple teams across regions to ensure tasks are completed in time with the release schedule. - Leadership and analytical skills - Advanced communication skills, both written and verbal - Problem-solving

Desired Skills:

  • Knowledge in Active Directory (Windows)
  • Windows 10 Workstation
  • VMWare \ HVD devices
  • Extensive knowledge of IBM BigFix, Tanium, and System Center Configuration Manager (SCCM2012) is desired but not necessary as bank utilized front-end tools which training will be provided
  • Experience in PowerShell scripting would be an advantage
  • At least one years’ experience in remotely deploying software
  • Experience with build and release management, continuous integration, and continuous delivery (CI/CD).
  • High quality standards, analytical skills, structured thinking with advanced communications skills.

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