Production / Technical Support I (Closed)

SkillStorm is seeking a Production Support / Call Center Specialist for our client in Jacksonville, Florida. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

• Responsible for level one technology support in a global support services inbound call center environment. This individual is responsible for providing first level diagnosis and troubleshooting (hardware, software, and mobile devices) to support the functionality of internal associates and their tools.

Key Responsibilities:

• Troubleshoot hardware/software via telephone and/or live chat for employees and consultants worldwide
• Ability to utilize multiple resources to determine cause and resolution of technology break/fix items (including basic how-to's)
• Technology knowledge may include, but not limited to: Windows 7/XP/10, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and incident management systems
• Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service

Key Skills and Experience:

• Excellent written and verbal communication skills
• Detailed oriented
• Minimal issues with attendance/tardiness
• Desired experience in Microsoft Office application suite
• 1-2 years’ experience desired in information technology, but not required (In-house training will be conducted)
• 1-3 years’ experience desired in Customer Service, preferred
• Experience in a call center environment