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Production Support Analyst (Closed)

SkillStorm is seeking a Production Support Analyst for our client in Pennington, NJ OR Charlotte, NC OR Richardson, TX. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • Respond in a timely manner to production incidents as they occur.
  • Must have the ability to communicate to all levels of the business.
  • The position requires evening and weekend hours on a rotation.
  • Provide production management services to the Account Opening business partners to ensure daily delivery of technology functions that serves those business lines.
  • Day to day tasks requires the ability to solve production incidents under tight deadlines, root cause determination, and problem resolution follow-up
  • Lead meetings and triage calls.
  • Identify incident root cause and corrective actions.
  • Automate and simplify tasks.
  • Primary Skill : Distributed environment Production support & Analytical Thinking

Required Skills:

  • 5+ years IT experience
  • Production support experience
    Knowledge of operating systems: Linux, OpenVMS, Windows, z/OS, z/VM
  • Net Framework 4.0, C#, ASP.Net, ASP.NET MVC, Visual Studio,
  • Unit Testing Frameworks
  • HTML/XHTML, HTML 5, CSS, Javascript
    JSON, JSONP, XML/XSL, Web-services, RESTful APIs, SOAP
  • UI knowledge of Application Programming Interface (API)
  • Knowledge of and databases, DB2, SQL, Oracle and Sybase
  • Knowledge of basic data transfer terms and concepts, such as NDM, FTP, sFTP
  • Must have excellent oral and written communication skills.
  • Experience with automation and simplification of tasks.
  • Ability to craft basic to complex queries in SQL.
    Ability to multi-task and provide weekend support on a rotational basis.
  • Knowledge of ITIL framework including ITSM – Incident, Change and Problem management.

Desired Skills:

  • Ability to read Splunk logs
  • Experience with monitoring/debugging tools, AppWatch, Dynatrace, SOA Oneview, App Dynamics
  • Experience with Financial Domain in Online Brokerage & Banking
  • Experience with supporting monitoring on Cloud and Containers infrastructure

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