Production Support Analyst (Closed)

SkillStorm is seeking a Production Support Analyst for our client in Pennington, NJ OR Charlotte, NC OR Richardson, TX. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

• Account Opening Production Support Analyst providing End to End APS Support of enhanced Customer On Boarding suite of functionalities. Support will include items/tasks such as documentation Updates/Maintenance, Adhoc SME support, On Boarding Issue Resolution, Review Performance Review Capacity, Root Cause Analysis & FCI Analysis/validations.

Required Skills:

• 4+ Years of hands on experience in Application support, ensuring stability for high-volume, multi-tiered, distributed transactional applications in a production environment.
• Exhibit a strong sense of urgency for high severity incidents and escalations. A self-starter, motivated, innovative. Able to assess the customer impact and provide tactical solutions.
• Comfortable with interacting with executive leadership on a daily basis providing status updates and making fact based decisions to highly sensitive issues.
• Provide generic solutions and avoid recurring of incidents. Proactively monitor the production environment and identify the potential incidents.
• Able to identify optimization opportunities proactively and work with the necessary teams to implement solutions using standardized tools.
• Experience in handling various production support roles (technical) and hands-on experience in using at least 2-3 widely used monitoring tools.
• Flexible enough to work for extended hours and on weekends & holidays as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases.
• Hands-on experience in Event, Incident, and Problem processes in ITIL. ITIL Certification is a plus.

Desired Skills:

• Experience with Splunk or other log indexing tool
• Ability to troubleshoot network related issues using Netscout or other related tool
• Experience with network packet captures (using Wireshark)
• Experience supporting .NET applications (familiar with Debug Diag, etc.)

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