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Production Support Analyst (Closed)

SkillStorm is seeking a Production Support Analyst for our client in Charlotte, NC OR Jersey City, NJ OR Phoenix, AZ. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • The position is for a Banking Finance Production Support Analyst providing L2 support for the Banking GCIB and Sales applications.

Key Responsibilities Are:

  • Responsible for Incident management and conducting proper problem follow-up.
  • Proactively monitor and manage the production environment.
  • Troubleshoot and resolve application problems including but not limited to Job failures, feed management, monitoring etc
  • Improve and or create documentation of support policies and procedures
  • Understanding, in depth, the business processes supported by the system.
  • Support application releases, implementations, upgrades, and/or changes into the environment.
  • Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
  • To ensure that applications and related services are documented and kept current.
  • Automate and build adhoc scripts as needed to address critical business needs.
  • Maintaining a knowledge base of known defects and issues, process, techniques etc
  • Takes part in production support rotation, and responding and resolving production problems
  • Weekend or after-hours work is required to support critical business initiatives such as application deployments (Pre & Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests.
  • Build strong partnership with CIO team, Infrastructure and platform teams
  • Application production support experience of at least 4 yrs preferred.
  • Hands on experience in Java / J2EE Development and Support
  • Hands on experience with Weblogic application servers, Portal, Web services and Jquery
  • Strong Database experience preferably Oracle and PL/SQL
  • Experience in UNIX and Windows servers
  • Must possess analytical and problem-solving skills
  • Excellent oral and written communication skills

Desired Skills:

  • Experience in developing and supporting ASP.NET applications
  • Knowledge in ITSM
  • Monitoring tools such as App Dynamics and Splunk
  • Knowledge in Angular
  • Prior banking/finance experience of working with globally distributed teams
  • Bachelor of Science/Engineering degree or equivalent

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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