Production Support Analyst (Closed)
SkillStorm is seeking a Production Support Analyst for our client in Charlotte, NC OR Jersey City, NJ OR Phoenix, AZ. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.
Job Description:
- The position is for a Banking Finance Production Support Analyst providing L2 support for the Banking GCIB and Sales applications.
Key Responsibilities Are:
- Responsible for Incident management and conducting proper problem follow-up.
- Proactively monitor and manage the production environment.
- Troubleshoot and resolve application problems including but not limited to Job failures, feed management, monitoring etc
- Improve and or create documentation of support policies and procedures
- Understanding, in depth, the business processes supported by the system.
- Support application releases, implementations, upgrades, and/or changes into the environment.
- Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
- To ensure that applications and related services are documented and kept current.
- Automate and build adhoc scripts as needed to address critical business needs.
- Maintaining a knowledge base of known defects and issues, process, techniques etc
- Takes part in production support rotation, and responding and resolving production problems
- Weekend or after-hours work is required to support critical business initiatives such as application deployments (Pre & Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests.
- Build strong partnership with CIO team, Infrastructure and platform teams
- Application production support experience of at least 4 yrs preferred.
- Hands on experience in Java / J2EE Development and Support
- Hands on experience with Weblogic application servers, Portal, Web services and Jquery
- Strong Database experience preferably Oracle and PL/SQL
- Experience in UNIX and Windows servers
- Must possess analytical and problem-solving skills
- Excellent oral and written communication skills
Desired Skills:
- Experience in developing and supporting ASP.NET applications
- Knowledge in ITSM
- Monitoring tools such as App Dynamics and Splunk
- Knowledge in Angular
- Prior banking/finance experience of working with globally distributed teams
- Bachelor of Science/Engineering degree or equivalent
#LI-DNI
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