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Production Support (Closed)

SkillStorm is seeking a Production Support Specialist for our client in Charlotte, North Carolina. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Key Responsibilities:

  • Provide day-to-day support to ensure health and stability of applications.
  • Perform hands-on triage and troubleshooting of issues, issue reporting, and incident management. Resolve incidents based on customer defined SLA’s.
  • Develop, deploy, and support infrastructure, applications, software solutions, and technology initiatives from an architectural and operational perspectives in conjunction with existing standards and methods of delivery.
  • Ability to analyze and identify root cause of issues and manage problem resolution.
  • Implement application patches and software upgrades.
  • Own integrity, governance, administration, and maintenance of the existing OpenText solution. Provide/implement OpenText best practices for delivering services.
  • Perform business continuity and disaster recovery activities.
  • Create and troubleshoot AutoSys scripts/jobs.
  • Support technical escalation of L3/advanced issues for problem resolution.
  • Work closely with developers and support various configuration and log management.
  • Apply deep knowledge of industry standards and vendor certifications.
  • Document application support processes and procedures.

Required Skills:

  • 5+ years of IT experience in production support.
  • Strong knowledge of OpenText platform administration.
  • Knowledge of OpenText OTDS, Zookeeper, Autosys, Aspera, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment.
  • Knowledge of workflow management and monitoring.
  • Excellent verbal and written communication skills.
  • Abilities to work effectively with various stakeholders and speak up on issues.

Desired Skills:

  • Proven team player who can work comfortably in a multicultural environment
  • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
  • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
  • Detail oriented and organized
  • Must be pro-active, enthusiastic, flexible, results driven with attention to detail
  • Strong problem solving and critical thinking skills
  • Motivation to achieve results and the ability to quickly integrate into teams
  • Ability to work in an ambiguous environment and draw and defend results and conclusions
  • Ability to work in a dynamic and team oriented environment
  • Ability to balance a significant workload, prioritize and multitask
  • Ability to work in non-contiguous shifts including the potential for weekend
  • Coachable and open to feedback
  • Robust facilitation skills and situational awareness
  • Ability to drive continuous improvement through transparency and learning
  • Knowledge on application management and governance routines
  • Automation skills to reduce manual activities
  • ITIL Foundation Certification


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