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Production Support

SkillStorm is seeking a Production Support Specialist for our client in Charlotte, NC OR Richardson, TX OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Responsibilities:

• Monitoring and support of production AutoSys jobs / schedules, troubleshooting, and resolution of production issues.
• Coordination of production changes across multiple teams including infrastructure and information security, as well as our development and business partners.
• Ability to keep schedule, make tight deadlines, work timely and independently. The expectation is that this person will oversee day-to-day operations keeping the systems stable and healthy.
• Perform hands-on triage and troubleshooting of issues, issue reporting, and incident management. Resolve incidents based on customer defined SLA’s.
• Support production release activities.
• Ability to prioritize and engage management in situations when prioritization is a challenge
• Perform business continuity and disaster recovery activities.
• Create and troubleshoot AutoSys scripts/jobs.
• Work closely with developers and support various configuration and log management.
• Document application support processes and procedures.

Required Skills:

• 5+ years of IT experience in production support.
• Knowledge of Autosys, Aspera, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment.
• Ability to analyze and identify root cause of issues and manage problem resolution.
• Excellent verbal and written communication skills.
• Abilities to work effectively with various stakeholders and speak up on issues.

Desired Skills:

• Automation skills to reduce manual activities
• Proven team player who can work comfortably in a multicultural environment
• Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
• Detail oriented and organized
• Must be pro-active, enthusiastic, flexible, results driven with attention to detail
• Strong problem solving and critical thinking skills
• Motivation to achieve results and the ability to quickly integrate into teams
• Ability to work in an ambiguous environment and draw and defend results and conclusions
• Ability to work in a dynamic and team oriented environment
• Ability to balance a significant workload, prioritize and multitask

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