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Production Support (Closed)

SkillStorm is seeking a Production Support Specialist for our client in Charlotte, NC OR Richardson, TX OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Responsibilities:

  • Monitoring and support of production AutoSys jobs / schedules, troubleshooting, and resolution of production issues.
  • Coordination of production changes across multiple teams including infrastructure and information security, as well as our development and business partners.
  • Ability to keep schedule, make tight deadlines, work timely and independently. The expectation is that this person will oversee day-to-day operations keeping the systems stable and healthy.
  • Perform hands-on triage and troubleshooting of issues, issue reporting, and incident management. Resolve incidents based on customer defined SLA’s.
  • Support production release activities.
  • Ability to prioritize and engage management in situations when prioritization is a challenge
  • Perform business continuity and disaster recovery activities.
  • Create and troubleshoot AutoSys scripts/jobs.
  • Work closely with developers and support various configuration and log management.
  • Document application support processes and procedures.

Required Skills:

  • 5+ years of IT experience in production support.
  • Knowledge of Autosys, Aspera, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment.
  • Ability to analyze and identify root cause of issues and manage problem resolution.
  • Excellent verbal and written communication skills.
  • Abilities to work effectively with various stakeholders and speak up on issues.

Desired Skills:

  • Automation skills to reduce manual activities
  • Proven team player who can work comfortably in a multicultural environment
  • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
  • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
  • Detail oriented and organized
  • Must be pro-active, enthusiastic, flexible, results driven with attention to detail
  • Strong problem solving and critical thinking skills
  • Motivation to achieve results and the ability to quickly integrate into teams
  • Ability to work in an ambiguous environment and draw and defend results and conclusions
  • Ability to work in a dynamic and team oriented environment
  • Ability to balance a significant workload, prioritize and multitask

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