Production Support (Closed)
SkillStorm is seeking a Production Support Specialist for our client in Charlotte, NC OR Richardson, TX OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.
Job Responsibilities:
- Monitoring and support of production AutoSys jobs / schedules, troubleshooting, and resolution of production issues.
- Coordination of production changes across multiple teams including infrastructure and information security, as well as our development and business partners.
- Ability to keep schedule, make tight deadlines, work timely and independently. The expectation is that this person will oversee day-to-day operations keeping the systems stable and healthy.
- Perform hands-on triage and troubleshooting of issues, issue reporting, and incident management. Resolve incidents based on customer defined SLA’s.
- Support production release activities.
- Ability to prioritize and engage management in situations when prioritization is a challenge
- Perform business continuity and disaster recovery activities.
- Create and troubleshoot AutoSys scripts/jobs.
- Work closely with developers and support various configuration and log management.
- Document application support processes and procedures.
Required Skills:
- 5+ years of IT experience in production support.
- Knowledge of Autosys, Aspera, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment.
- Ability to analyze and identify root cause of issues and manage problem resolution.
- Excellent verbal and written communication skills.
- Abilities to work effectively with various stakeholders and speak up on issues.
Desired Skills:
- Automation skills to reduce manual activities
- Proven team player who can work comfortably in a multicultural environment
- Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
- Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
- Detail oriented and organized
- Must be pro-active, enthusiastic, flexible, results driven with attention to detail
- Strong problem solving and critical thinking skills
- Motivation to achieve results and the ability to quickly integrate into teams
- Ability to work in an ambiguous environment and draw and defend results and conclusions
- Ability to work in a dynamic and team oriented environment
- Ability to balance a significant workload, prioritize and multitask
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