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Production Support (Closed)

SkillStorm is seeking a Production Services Lead for our client in Charlotte, NC OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • support DAIT middleware applications in Data Production Services by maintain the DAIT service and staffing levels.
  • Serve as hands on Subject Matter Expert and supports issue resolution (Priority 1, 2 & 3) and change implementations.
  • Ensures systems and applications meet/exceed performance, fault tolerance and availability metrics.
  • Assesses and suggests process improvements, enhancements and performance improvements.
  • Ensures Shift coverage and availability for on call/off-hour
  • Supports changes and proactive monitoring.
  • Maintains documentation of issues and knowledge of production applications infrastructure.
  • Application Release and Deployment Support.
  • Facilitates Incident Management - creates incident tickets, work with other teams to troubleshoot and resolve incidents

Required Skills:

  • Knowledge of Java / J2EE and Middleware API technologies (SOAP/REST)
  • Understanding of Webservers (Examples: JBOSS, TOMCAT, IBM WebSphere)
  • Understanding of SQL/RDBMS principles using any DB (examples: Oracle/DB2)
  • Understanding networking and load balancing principles
  • Sound working knowledge of Ms-Office
  • Effective Communication – Clear, Concise & Ability to articulate Problem/Solution to audiences of varying technical/business backgrounds
  • Should be able to lead conference calls with technical and business users
  • Good documentation skills – Required to close tickets and/or send updates/reports to various stakeholders

Desired Skills:

  • B.S / B.A. / MS / MA
  • Java frameworks – Spring, Hibernate, Ibatis, SpringBoot
  • UNIX Scripting
  • IBM MQ Messaging
  • Application Performance Monitoring tools (Splunk, AppDynamics).

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