Production Support (Closed)
SkillStorm is seeking a Production Services Lead for our client in Charlotte, NC OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.
Job Description:
- support DAIT middleware applications in Data Production Services by maintain the DAIT service and staffing levels.
- Serve as hands on Subject Matter Expert and supports issue resolution (Priority 1, 2 & 3) and change implementations.
- Ensures systems and applications meet/exceed performance, fault tolerance and availability metrics.
- Assesses and suggests process improvements, enhancements and performance improvements.
- Ensures Shift coverage and availability for on call/off-hour
- Supports changes and proactive monitoring.
- Maintains documentation of issues and knowledge of production applications infrastructure.
- Application Release and Deployment Support.
- Facilitates Incident Management - creates incident tickets, work with other teams to troubleshoot and resolve incidents
Required Skills:
- Knowledge of Java / J2EE and Middleware API technologies (SOAP/REST)
- Understanding of Webservers (Examples: JBOSS, TOMCAT, IBM WebSphere)
- Understanding of SQL/RDBMS principles using any DB (examples: Oracle/DB2)
- Understanding networking and load balancing principles
- Sound working knowledge of Ms-Office
- Effective Communication – Clear, Concise & Ability to articulate Problem/Solution to audiences of varying technical/business backgrounds
- Should be able to lead conference calls with technical and business users
- Good documentation skills – Required to close tickets and/or send updates/reports to various stakeholders
Desired Skills:
- B.S / B.A. / MS / MA
- Java frameworks – Spring, Hibernate, Ibatis, SpringBoot
- UNIX Scripting
- IBM MQ Messaging
- Application Performance Monitoring tools (Splunk, AppDynamics).
#LI-DNI
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