Production Support (Closed)

SkillStorm is seeking a Production Support Specialist for our client in Charlotte, NC OR Richardson, TX OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Key Responsibilities:

• Provide day-to-day support to ensure health and stability of applications.
• Perform hands-on triage and troubleshooting of issues, issue reporting, and incident management. Resolve incidents based on customer defined SLA’s.
• Develop, deploy, and support infrastructure, applications, software solutions, and technology initiatives from an architectural and operational perspectives in conjunction with existing standards and methods of delivery.
• Ability to analyze and identify root cause of issues and manage problem resolution.
• Implement application patches and software upgrades.
• Own integrity, governance, administration, and maintenance of the existing OpenText solution. Provide/implement OpenText best practices for delivering services.
• Perform business continuity and disaster recovery activities.
• Create and troubleshoot AutoSys scripts/jobs.
• Support technical escalation of L3/advanced issues for problem resolution.
• Work closely with developers and support various configuration and log management.
• Apply deep knowledge of industry standards and vendor certifications.
• Document application support processes and procedures.

Required Skills:

• 5+ years of IT experience in production support.
• Strong knowledge of OpenText platform administration.
• Knowledge of OpenText OTDS, Zookeeper, Autosys, Aspera, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment.
• Knowledge of workflow management and monitoring.
• Excellent verbal and written communication skills.
• Abilities to work effectively with various stakeholders and speak up on issues.

Desired Skills:

• Proven team player who can work comfortably in a multicultural environment
• Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
• Detail oriented and organized
• Must be pro-active, enthusiastic, flexible, results driven with attention to detail
• Strong problem solving and critical thinking skills
• Motivation to achieve results and the ability to quickly integrate into teams
• Ability to work in an ambiguous environment and draw and defend results and conclusions
• Ability to work in a dynamic and team oriented environment
• Ability to balance a significant workload, prioritize and multitask
• Ability to work in non-contiguous shifts including the potential for weekend
• Coachable and open to feedback
• Robust facilitation skills and situational awareness
• Ability to drive continuous improvement through transparency and learning
• Knowledge on application management and governance routines
• Automation skills to reduce manual activities
• ITIL Foundation Certification

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