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Production Support

SkillStorm is seeking a Production Support Specialist for our client in Richardson, TX OR  Charlotte, NC OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • Strong IT professional providing Production Support for multiple infrastructure applications and systems, while driving continued IT Operations Management service improvements

Required Skills:

  • Strong UNIX, Linux, Wintel, Perl/Shell/Python scripting
  • SQL/Database queries for data extraction
  • Develop custom automation in order to streamline support processes
  • Perform root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages
  • Strong problem root cause diagnosis skills and desire to learn processes, new products, applications and technology
  • Manage production changes, releases, and upgrades in a collaborative environment in accordance with lifecycle methodology and risk guidelines and data management
  • Supports the 24x7 day-to-day maintenance of the infrastructure application systems in operation, including tasks related to identifying and troubleshooting application and data issues and issues resolution or escalation
  • Resolving and documenting incident and service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates
  • Performing testing and shakeout procedures during/after active incidents or deployments during or after regular business hours
  • Manages activities related to maintenance of the application systems that are running the daily operations of the firm
  • Ability to work as part of a team - Candidate will work closely with both the Engineering, Development and other Operational teams.
  • Monitor Production environments / scheduled jobs and identify improvement to monitoring.

Desired Skills:

  • Great soft skills – People and communications skills are essential.
  • Other coding skills such as JAVA
  • Good proficiency in system, network, security and database operations, protocols, and industry standard technologies.
  • Experience with Event Management tools such as Netcool, WebGUI, a plus
  • Experience in command line interfaces (CLI), third party APIs and integration.
  • Experience in server administration with Red Hat Enterprise Linux and Windows Server
  • Good understanding of developing fault tolerant solutions and knowledge in horizontal scaling and resiliency/HA.
  • Ability to juggle competing priorities and adapt to changes in project scope. 
  • College Degree or Higher or equivalent work experience

#LI-DNI

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Job Application for
Production Support

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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