want to join an elite group that accelerates innovation? Start here.

Tell SkillStorm about yourself and what you want to achieve in your career. Then we’ll let you know if your next step is becoming a tried-and-true Stormer.

Q

Interested in Hiring Exceptional Tech Talent?

Start here

Q

Interested in Hiring Exceptional Tech Talent?

Start here



want to join an elite group that accelerates innovation?

Start here



Q

Accelerate Your Career

Whether you’re a college graduate, military veteran, or an experienced pro, we can train you, we can upskill you, we can put you to work.

We are storming the marketplace with the highly skilled, experienced, and certified professionals that businesses need.

Find your perfect job.

Production Support

SkillStorm is seeking a Production Support Specialist for our client in St. Louis, Missouri. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Description:

  • Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves less complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have awareness and exposure to basic technical principles, concepts and techniques. Competent to work under supervision on less complex systems issues, in some cases working from documentation. Limited responsibility. Limited knowledge of business or function for which system is designed. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Required Skills:

  • Experience in leading service suppliers / vendors in achieving objectives with quality delivery and efficiencies. Must have the ability to multi-task. Must be skilled with Microsoft Word, PowerPoint, Excel and Outlook. Must be willing and able to work during all hours of the day and must occasionally be available on weekends

Desired Skills:

  • Knowledge of ATM Network, strong technical skills, and experience with a variety of network protocols, software and hardware involved in LAN/WAN operations

#LI-DNI

Similar Jobs

Production Support

Contract job in Saint Louis

Production Support

Contract job in Jersey City

Application / Production Support

Contract job in Charlotte

Pega Production Support

Contract job in Jersey City

Production / Technical Support II

Contract job in Saint Louis

L3 Production Support

Contract job in Charlotte

L3 Production Support

Contract job in Charlotte

Hadoop Production Support

Contract job in Plano

Production / Infrastructure Support

Contract job in Jersey City

Job Application for
Production Support

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join the Stormer Community and prepare to advance