Production Support (Closed)

SkillStorm is seeking a Production Support Specialist for our client in Charlotte, North Carolina, OR Newark, Delaware. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Description:

• Level 2 Production Support position requiring excellent written and verbal communication skills. Ability to prioritize deliverables and work incidents while driving teams to gain restoral. The support covers multiple applications and focuses on 24x7 incident management including troubleshooting, triage leadership (driving the incident resolution calls) and escalation; execution of scheduled activities and ad-hoc work requests. Responsible for managing incidents while gaining restoral in a timely manner; creating and updating triage documentation. Data Integrity and data quality efforts are vital. Proactive process improvement efforts, ability and opportunity to innovate encouraged. Must be able to communicate clearly with all levels of management and “know your audience” and their expectations when doing so.

Required Skills:

• Experience in a Production Support environment
• Ability to work under pressure
• Excellent verbal and written communication skills
• Ability to Prioritize deliverables
• Ability to work independently or as a team Player
• Ability to read log files
• Ability to write simple queries
• Flexible schedule required, some nights, weekends and holidays (periodic on-call required)

Required Skills:

• Experience with Splunk, Introscope, Gomez (Dynatrace) and other monitoring tools
• Problem Solving
• Analytical skills
• Ability to multi-task
• Excel, PPT, One Note

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