Production Services Lead (Closed)
SkillStorm is seeking a Production Services Lead for our client in Pennington, NJ OR Charlotte, NC OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.
Job Summary:
Individual will work in production support within Global Wealth and Investment Management Account Opening Line of Business
Support Services include batch optimization, incident management, problem management, and weekend/holiday/Release support, triage and outage support, constant knowledge building and identification & implementation of process improvements.
Job Description:
- Provide day-to-day application support which includes filling in operational gaps in a Mainframe Environment and looking for optimizations
- Provide incident management, problem research and issue resolution
- Improve application stability and reduce errors
- Release Support, review production changes, setup/update monitoring for changes
- Troubleshoot application issues by reviewing pertinent logging with minimal documentation on application function and flow
- Drive for root cause analysis to application outages and provide quick service restoration
Required Skills:
- Bachelor’s degree in computer science or equivalent
- Ability to troubleshoot production issues
- Hands on development/support with minimum of 5 years – COBOL, CICS, DB2 IDZ, Procs, IBM OS/JCL (MVS), ZOS, Testing & Debugging.
- Experience in coding complex DB2 Stored Procedures
- Programming experience with MQ using CICS/Cobol and Batch/Cobol
- Strong skills in using File Manager and IBM Debug Tool
- Knowledge of change management tools like ENDEVOR, CICS analysis
- Can work independently and as a part of the team
- Strong communication skills with ability to work and collaborate across global teams.
- Strong analytical skills with ability to break down complex problems/ideas and come-up with creative solutions, leveraging the latest of the technologies, where possible
- Domain Knowledge - Financial and Insurance
- Must possess the ability to handle multiple production issues in-parallel and be able to work independently in addition to contributing as part of a highly collaborative and globally dispersed team.
Desired Skills:
- Previous experience with Remedy and JIRA.
#LI-DNI
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