Production Services Analyst (Closed)

Skillstorm is seeking a Production Services Analyst for our client in Saint Louis, MO. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

• Production Services is responsible for running the day-to-day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, etc. The Production Services Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software under moderate supervision. Resolves less complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have awareness and exposure to basic technical principles, concepts, and techniques. Competent to work under supervision on less complex systems issues, in some cases working from documentation. Limited responsibility. Limited knowledge of business or function for which system is designed. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Knowledge of ATM Network, networking, and must be skilled with Microsoft Word, Excel and Outlook.
• Entry-level experience in leading service suppliers / vendors in achieving objectives with quality delivery and efficiencies. Must have the ability to multi-task.