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Production / Infrastructure Support (Closed)

SkillStorm is seeking a Production / Infrastructure Support Specialist for our client in Richardson, TX. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • Process driven with strong communication skills (verbal and written) required for technical documentation and client communications
  • Experienced in managing complex distributed application stacks with the ability to connect dots to resolve production issues quickly
  • Candidates should be a quick learner and have the ability and drive to understand in-house and third party technologies
  • Demonstrated ability to perform in a pressured environment
  • Expertise in handling overall IT Infrastructure & Scheduled maintenances
  • Good understanding of infrastructure (hardware) components and networking
  • Excellent Operational skills, troubleshooting Production issues and identifying Root Cause & Prevention
  • Technical requirements with exposure to SQL Server and Windows server management
  • Excellent knowledge of Windows OS internals and Operational OS skills
  • Familiarity with Continuous Integration and Delivery (CI/CD) concepts and practices will be helpful in the role
  • Familiarity with Agile Methodologies, such as Scrum and Kanban
  • Capacity Management experience - Provide analysis of Infrastructure and application capacity review to ensure a sufficient level of infrastructure capacity, availability and resiliency
  • Disaster Recovery experience - Design, document and automate Core component per Datacenter DR plans

Primary Skill:

  • Windows/Linux Dedicated Compute

Secondary Skill:

  • .Net Core

Tertiary Skill:

  • MS SQL Server

Required Skills:

  • Technical requirements are strong experience in SQL Server, Windows server management and Linux
  • Good understanding of infrastructure (hardware) components and networking
  • Experienced in managing complex distributed application stacks with the ability to connect dots to resolve production issues quickly
  • Process driven with strong communication skills (verbal and written) required for technical documentation and client communications
  • Demonstrated ability to perform in a pressured environment
  • Excellent knowledge of Windows OS internals and Operational OS skills
  • Expertise in handling overall IT Infrastructure & Scheduled maintenances
  • Excellent Operational skills, troubleshooting Production issues and identifying Root Cause & Prevention
  • Capacity Management experience - Provide analysis of Infrastructure and application capacity review to ensure a sufficient level of infrastructure capacity, availability and resiliency
  • Disaster Recovery experience - Design, document and automate Core component per Datacenter DR plans
  • Candidates should be a quick learner and have the ability and drive to understand in-house and third party technologies

Desired Skills:

  • 5 -7 years experience in application support. Specifically CICD based applications
  • DevOps experience is preferred
  • Knowledge of infrastructure concepts such as SAN, LTM, clustering, and cloud computing is a must
  • Scripting and automation skills is a plus. Knowledge of Ansible Tower and use playbooks to automate work tasks is desired.

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