Platform Strategist (Closed)

Description of Work:

• Embedded platform UX support on 1-2 products working hands-on with UX designers and product stakeholders to design/prototype quickly within the platform, ensure all delivered designs are feasible, and optimized for the relevant platform.

Responsibilities for this position include:

• Produce designs and prototypes within the platform (Pega and/or ServiceNow), adhering to all relevant platform and Agency design systems/standards.
• Leverage platform-specific technical and design knowledge to inform appropriate use of platform capabilities, design components and patterns.
• Provide guidance and revision on UX designs to ensure feasibility, quick delivery, and streamlined design/development.

Basic Qualifications:

Minimum knowledge, skills, abilities needed.

• Bachelor's degree and 7 Years of relevant work experience OR Master’s degree and 5 Years of relevant work experience as a User Experience OR Platform Specialist (Pega and/or ServiceNow) or a minimum of 11 years related experience in lieu of a degree.
• Minimum of 2 years of direct Interaction/Interface design experience in User-Centered Methods and User Analysis
• Minimum of 2 years of experience documenting user requirements, screen designs, and design recommendations
• Minimum of 2 years of experience with Pega OR ServiceNow platforms
• Must be US Citizen or US Permanent Resident (Green card holder)
• Must be able to obtain and maintain a US Public Trust

Preferred Qualifications:

Candidates with these skills will be given preferential consideration.

• Experience in designing and conducting formative usability tests in both formal and informal settings
• Experience with AdobeXD prototyping software
• Experience with the Agile/Scrum methodology
• Understanding of responsive design
• Prior experience supporting government agencies
• Understanding of Section 508 and its requirements regarding design

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