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Platform Strategist (Closed)

Description of Work:

Coordinates closely with Platform COE and Customer’s Design Systems Team to ensure consistent UX support across all platform implementations, supporting consistency of design efforts and efficient processes for fast delivery.

Responsibilities for this position include:

Involvement and engagement in Technical Discovery to align UX delivery and approach with product needs.
Continuously review and optimize UX workflows and design processes across multiple products to support expedited delivery and mitigate technical debt.
Ensure consistency and best practices for development and adoption of platform design system support (Pega and/or ServiceNow).
Deliver capacity building/training/consultative support for customer’s embedded UX leads, specialists and Design Systems support to streamline delivery of design within platforms.

Basic Qualifications:

Minimum knowledge, skills, abilities needed.

Bachelor's degree and 7 Years of relevant work experience OR Master’s degree and 5 Years of relevant work experience as a User Experience Designer OR Pega/ServiceNow UI Specialist
Minimum of 4 years of experience with Pega OR ServiceNow platforms
Minimum of 4 years of experience documenting user requirements, screen designs, and design recommendations
Minimum of 3 years of experience being a lead on UI/UX design projects
Minimum of 3 years of direct Interaction/Interface design experience in User-Centered Methods and User Analysis
Must be US Citizen or US Permanent Resident (Green card holder)
Must be able to obtain and maintain a US Public Trust

Preferred Qualifications:

Candidates with these skills will be given preferential consideration.

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