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Pega Support Engineer (Closed)

SkillStorm is seeking a Pega Support Engineer for our client in Pennington, NJ OR Newark, DE OR Charlotte, NC. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • Actively participate in the production support assistance and application monitoring
  • Ensures delivered solutions meet/perform to technical and functional requirements.
  • Provides technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to Product engineering.
  • As part of this role, Support Engineer will be involved in supporting PEGA environment for the EAE organization, debugging the issues & errors, working with application teams, open Service requests with appian and working with them when needed, participate in code reviews and provide suggestions etc.
  • Strong troubleshooting and problem-solving skills
  • Ownership of problem root cause analysis and remediation
  • Chronic issue investigation for critical application issues
  • Lead proactive monitoring review and implementation
  • Works with engineering, sustain development, and/or infrastructure teams to implement break fix changes, code updates, config changes, and product enhancements in production.
  • Proactive application stability analysis – investigate performance concerns, error analysis, improve maintenance processes, automation, and resolution of open issues
  • Handles EAE application management – disaster recovery, PTO/PTB, NPT, server patching coordination, vulnerabilities
  • On call support for production releases

Pega Support Skills:

  • 5+ years of total experience in J2EE and PRPC 2+ years in PRPC
  • Pega Certified System Administrator or equivalent knowledge and experience preferred
  • Strong Linux Admin skills and experience with Red Hat version 8 clusters
  • Strong understanding of Pega and BPM ( Business Process Management platforms)
  • Hands on experience in Pega 8x / Pega 9 development and support
  • Experience in various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), Connectors, REST and SOAP Services etc
  • Knowledge in full PRPC implementation cycle including enterprise Class Structure design and Rulesets design
  • Java/J2EE background for plug-in development • Knowledge and experience supporting applications in Cloud and Virtual server based environments
  • Basic knowledge of Oracle and SQL is required
  • 3 - 5+ years technical Systems architecture & design
  • Experience working with NAS and SAN storage and data replication
  • 5+ years’ experience with Linux Shell scripting , Perl, and/or Powershell scripting

Desired Skills:

  • Experience with J2EE platforms, JVM debugging, and process monitoring 
  • Ability to triage application issues related to infrastructure components such as SAN, Network, and OS.
  • Strong written and verbal communication skills

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