Network / System Engineer V (Closed)

SkillStorm is seeking a Problem Manager for our client in Jersey City, New Jersey OR Charlotte, North Carolina. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Description:

• Problem Manager: 2 openings

Responsibilities:

• Responsible for improving application stability and resiliency across the organization by reducing incident volumes.
• Responsible for reducing the volume of errors introduced into the environment via the Technical Change and Release Processes.
• Oversee the day to day activities within the Problem Management Processes.
• Responsible for owning and leading problems throughout their lifecycle per the Problem Management process.
• Responsible for assessment related to prioritization and escalation of problem records, support team engagement, and decision making during Root Cause Analysis and implementation of resolution activities.
• Provide training and guidance to new department team members to facilitate knowledge sharing and cross training
• Design initiatives for Problem Management tooling improvements and translate them into business requirements for the platform development team.
• Responsible for reviewing historical problems and root cause analysis to identify trends and opportunities for improvements across technology.
• Review and participate in the Daily Status Review ensuring appropriate root cause, business impact and next steps are documented following a Major Incident.
• Perform operational duties to comply with key controls for internal and/or external audit requests.
• Responsible for continuous improvement of the overall Problem Management process and communication.

Responsibilities include:

• data quality corrections, managing Problem management records, creation of Post Mortems and generating reports.
• Responsible for producing, maintaining and distributing problem reports for critical business and IT services

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