Network / System Engineer V (Closed)
SkillStorm is seeking a Trade Support Specialist for our client in Jersey City, New Jersey. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.
Description:
- Work as a L2 application support associate in the HT MAPS AMRS team. Provide technical and business support to the business on multiple applications and also involves managing Incidents, Releases, and various projects.
- To further clarify, we are looking for candidates with experience supporting High Touch Single Stock Cash, Portfolio and/or Derivatives/Converts trading desks. The candidates should have experience sitting on the desk with the traders and working knowledge of how the business operates. Additional requirements are experience with Unix/Windows servers, SQL, Unix, monitoring tools (ITRS/SPLUNK), performed production releases and has automation experience.
Responsibilities Include:
- Support users on complex technical issues, problems related to supported applications, networks, servers and workstations.
- Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement.
- Identify solutions to work around open issues / problems that are under investigation or pending resolution.
- Work directly with technology/development staff, and end users for any support related issue.
- Responsible for incident management and conducting proper problem follow-up.
- Improve documentation of support policies and procedures.
- Understanding, in depth, the business processes supported by the system.
- Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
- To ensure that applications and related services are documented and kept current.
- Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.
- Proactively monitor and manage the production environment.
- Automate and build adhoc scripts as needed to address critical business needs.
- Maintaining a knowledge base of known defects and issues, process, techniques etc.
- Performing production software releases and post release testing after application upgrades and/or releases.
- Occasional weekend or after hours work is required to support critical business initiatives such as application deployments, infrastructure changes, Industry-wide tests, or Disaster Recovery tests.
Required Skills:
- Must be hands-on and involved with the day-to-day technical details.
- Must have prior execution type trading support experience (Program Trading, Cash/Block Trading, Futures and Options, or Electronic Trading).
- Working knowledge of FIX Protocol.
- Must have strong communications skills.
- Strong knowledge of Solaris UNIX and LINUX.
- Strong analytical and troubleshooting skills.
- Self-motivated with a positive attitude.
- Experience writing Perl or UNIX (Solaris and Linux) shells scripts.
- Experience with MS SQL, Sybase.
Desired Skills:
- Experience with RV, MQ messaging, Windows Clustering and Autosys.
- Experience with ITRS Geneos.
- Able to work in a fast pace environment
#LI-DNI
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