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Network / System Engineer V

SkillStorm is seeking a Trade Support Specialist for our client in Jersey City, New Jersey. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Description:

  • To further clarify, we are looking for candidates with experience supporting High Touch Single Stock Cash, Portfolio and/or Derivatives/Converts trading desks. The candidates should have experience sitting on the desk with the traders and working knowledge of how the business operates. Additional requirements are experience with Unix/Windows servers, SQL, Unix, monitoring tools (ITRS/SPLUNK), performed production releases and has automation experience.
  • Work as a L2 application support associate in the HT MAPS AMRS team. Provide technical and business support to the business on multiple applications and also involves managing Incidents, Releases, and various projects.

Responsibilities Include:

  • Support users on complex technical issues, problems related to supported applications, networks, servers and workstations.
  • Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement.
  • Identify solutions to work around open issues / problems that are under investigation or pending resolution.
  • Work directly with technology/development staff, and end users for any support related issue.
  • Responsible for incident management and conducting proper problem follow-up.
  • Improve documentation of support policies and procedures.
  • Understanding, in depth, the business processes supported by the system.
  • Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
  • To ensure that applications and related services are documented and kept current.
  • Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.
  • Proactively monitor and manage the production environment.
  • Automate and build adhoc scripts as needed to address critical business needs.
  • Maintaining a knowledge base of known defects and issues, process, techniques etc.
  • Performing production software releases and post release testing after application upgrades and/or releases.
  • Occasional weekend or after-hours work is required to support critical business initiatives such as application deployments, infrastructure changes, Industry-wide tests, or Disaster Recovery tests.

Required Skills:

  • Must be hands-on and involved with the day-to-day technical details.
  • Must have prior execution type trading support experience (Program Trading, Cash/Block Trading, Futures and Options, or Electronic Trading).
  • Working knowledge of FIX Protocol.
  • Must have strong communications skills.
  • Strong knowledge of Solaris UNIX and LINUX.
  • Strong analytical and troubleshooting skills.
  • Self-motivated with a positive attitude.
  • Experience writing Perl or UNIX (Solaris and Linux) shells scripts.
  • Experience with MS SQL, Sybase.

Desired Skills:

  • Experience with RV, MQ messaging, Windows Clustering and Autosys.
  • Experience with ITRS Geneos.
  • Able to work in a fast pace environment

#LI-DNI

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Network / System Engineer V

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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