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Mobility Engineer / Support

SkillStorm is seeking a Mobility Engineer for our client in Charlotte, NC OR Richardson, TX OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • Ability to communicate effectively and possess an outstanding client support attitude and acumen.
  • They must have a 5+ years’ experience in technical support of a large-scale production operations environment. Experience in mobility related technologies, experience with Enterprise Windows servers in a Global environment and experience with Infrastructure operational work related to supporting Mobile Devices management.
  • They must have the ability to work in a collaborative environment via Skype, WebEx, other teams, understand of how mobile devices work specifically iOS and Android with an intricate knowledge with operating systems and how they are managed in an enterprise environment.

Required Skills:

  • They need to have a well-rounded knowledge of large-scale enterprise networking and mobile device management as well as base understanding of Microsoft Always-On SQL server and the Windows operating system.
  • Customer interface to troubleshoot and evaluate reported failures on specific devices and remediate directly on the device or from the backend infrastructure side. Nneed to have the ability to investigate and analyze systems logs both directly from the device and the backend infrastructure side, work with vendors to analyze and determine root cause. Need to be available to answer users’ questions about application downloads, activations, and best practices. Be able to assist with the setup of new accounts & devices, stage and provide support for mobile apps for different LOB, conduct required surveys, reporting, etc.
  • They should be able to work as a team member with other technical teams such as Networking, GIS, Server team, etc. to analyze data, Network diagrams, to determine system failure or root cause during outages.

Desired Skills:

  • Strong analytical skills/problem solving/conceptual thinking.
  • Splunk knowledge to discover and analyze leveraging the information for troubleshooting, PowerShell scripting.
  • Experience with Blackberry Mobile Device management.
  • Proven team player who can work comfortably in a multicultural environment.
  • Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure.
  • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
  • Detail oriented and organized.
  • Must be pro-active, enthusiastic, flexible, results driven with attention to detail.

#LI-DNI

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Mobility Engineer / Support

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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