Mac Desktop Support Engineer (Closed)

SkillStorm is seeking a Mac Desktop Support Engineer for our client in Charlotte, NC. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

• The ideal candidate will have 3-5 years of experience supporting current Macintosh operating systems used by the app development and creative arts industries. The preferred candidate will possess excellent technical, verbal, and written skills, plus the ability to professionally present technical solutions to his peers and the installed user base. As a key member of our team, you will report directly to our product owners and work with a team of designers, developers, and specialists. We are looking for a smart, energetic, driven, and detail-oriented as well as extremely organized person who is interested in adding value, learning, and growing with our organization.

Technical Qualifications:

• Understands software deployment processes leveraging JAMF Casper Suite and/or VMware WorkspaceOne, Puppet, and Munki
• Has successfully managed more than ~100 desktop computers using modern tools
• Support-level proficiency in the command line interface (CLI) is required
• Understanding of Macintosh POSIX permissions and ACLs
• Experience in the following: ACLs, Directory Services, Mac OS X File system, Network Analysis/Troubleshooting, advanced troubleshooting skills, DNS use, and Software packaging
• Should be familiar with security best practices for hardening Mac OS X
• Mac OS X shell scripting for system configuration in BASH, Python, Perl or Ruby would be a plus
• Is familiar with the workings of a ticketing system, resolving and closing user submitted tickets

Soft Skills:

• Possesses strong customer focus & demonstrable problem solving skills, decision-making abilities and a detail oriented work ethic
• Can communicate effectively in writing and via face to face or teleconferencing
• Strong written and verbal skills; the ability to compose professional internal and external correspondence
• Ability to independently troubleshoot & resolve complex challenges
• Can demonstrate creation of deployment plans, documentation and training materials
• Can develop new support processes and standard operating procedures and clearly communicate same
• Provides thorough and timely reporting of progress, statuses, and issues
• Ability to handle multiple projects in a deadline-driven environment
• Has a critical eye for quality
• Has a passion for technology and industry awareness
• Updates skills via educational opportunities; professional publications; maintaining personal networks; participating in professional organizations

Preferred Certifications:

• Apple Certified Support Professional (ACSP) or
• JAMF Certified Casper Administrator (CCA) - or - JAMF Certified Casper Technician(CCT)

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