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Level 1 Help Desk

SkillStorm is seeking applicants for a Help Desk Support role for our client in Pennington, New Jersey. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description and Essential Functions:

  • 1-3 years of technology/customer service experience required.
  • Client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system. Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted as needed.
  • Technologies may include, but not limited to: Windows 10, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems.

Desired Skills:

  • Experience in a technology call center environment.
  • Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents.
  • Experience with technology ticketing systems.
  • Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service

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Level 1 Help Desk

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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