Level 1 Help Desk (Closed)
SkillStorm is seeking applicants for a Help Desk Support role for our client in Pennington, New Jersey. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.
Job Description and Essential Functions:
- 1-3 years of technology/customer service experience required.
- Client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system. Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted as needed.
- Technologies may include, but not limited to: Windows 10, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems.
Desired Skills:
- Experience in a technology call center environment.
- Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents.
- Experience with technology ticketing systems.
- Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service