L3 Production Support (Closed)

SkillStorm is seeking a L3 Production Support for our client in Charlotte, NC OR Richardson, TX OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

• Client has developed an integrated SDLC platform called SDM Horizon. Support of this platform requires strong discipline in niche skills such as DevOps engineering, CICD support, and Test Automation. We are seeking a DevOps Support Engineer with SRE (Site Reliability Engineering) background with experience supporting and integrating various SDLC Continuous Integration (CI) and Work Management tools. This work will focus on supporting the enterprise Software Delivery Program (SDM) and its associated platform (Horizon). Candidates will need to triage and support enterprise delivery tools such as Jira, Confluence, Crowd, qTest and Quality Center. Candidate will also need to perform monitoring and event management via Splunk, AppDynamics, and Sitescope.
• This position will be considered an L3 (Subject Matter Expert) level role with the expectation that the individual will have a broad and in-depth understanding of SDLC tools, specifically the Continuous Integration and Continuous Development lifecycle. They must also be familiar with DevOps automation and support as well as with the AGILE methodology. The individual will be expected to have a strong background in production support and system engineering. They must be able to support issues at the application level as well as the infrastructure level, and perform the following job functions:
• Provide in-depth analysis of platform, system errors and performance issues
• Perform application deployment, migrations, and upgrades
• Ownership of problem root cause analysis and remediation
• Chronic issue investigation for critical application issues
• Lead proactive monitoring review and implementation
• Works with engineering, Development Support, and/or infrastructure teams to implement server or application changes, fixes, upgrades and remediation
• Proactive application stability analysis – investigate performance concerns, error analysis, improve maintenance processes, automation, and resolution of open issues
• Vendor escalation for production issues
• Coordinate and perform disaster recovery exercises for supported applications
• On call support for platform incidents, production releases, migrations, or upgrades

Required Skills:

• In-depth experience supporting/administering enterprise level SDLC tools. This includes experience in Application Lifecycle Management including but not limited to Atlassian Crowd, Atlassian JIRA, Atlassian Confluence, qTest and Quality Center. Experience supporting Redhat Ansible and Cloudbees Jenkins and will be a major plus.
• Demonstrates strong analytical and strong task management skills.
• Knowledge and strong experience with application and infrastructure monitoring tools such as AppDynamics, Splunk, Tivoli, Sitescope, and Introscope.
• Excellent oral and written communication skills and strong attention to detail
• Strong negotiation and mediation skills as well as an ability to be diplomatic in dealings with a variety of areas across the company.
• 7+ years systems support, infrastructure, and engineering experience
• 7+ years production application support
• 5+ years working with Enterprise Linux and/or MS Windows Server in an administrative format
• 5+ years experience with Apache Tomcat administration
• 5-7 years technical Systems architecture & design
• 5-7 years experience with Groovy. SIL, Java, Linux Shell scripting or Powershell scripting
• Exposure and familiarity with application development lifecycle methodologies such as DevOps and CI-CD
• Familiarity with version control tools such as Bitbucket, Subversion, Perforce, GIT strongly preferred.
• Exposure and familiarity with application development lifecycle methodologies such as version control and SDLC.
• Experience supporting Cloud hosted environments, virtual servers, high availability platforms and clustering
• Knowledge of infrastructure components such as SAN, NAS, DNS, Load balancing, etc
• Ability to effectively communicate/present to all levels of the organization, including executive management • Willing and able to work after hours and weekends when required to support multiple time zones
• Ability to effectively communicate/present to all levels of the organization, including executive management
• Willing and able to work after hours and weekends when required to support multiple time zones
• Candidate must be highly motivated and a self-starter
• Must have the ability to work independently and be part of a team
• There should be a strong desire to learn new technologies and enhance skillset
• Ability to lead large scale platform deployment or migration efforts

Desired Skills:

• Experience supporting Oracle, MySQL and PostGres10 or higher databases

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