IT Systems Desk-Side Support (Closed)

Description of Work:

• Perform as a IT service desk side IT support supporting customer employees for the Office of Information Security (OIS)
• Work onsite with the customer’s technical teams, customer employees, onsite contractors and customer leadership to build relationships
• Perform all service IT requests for onsite customers
• Rapidly gain an understanding of the customer’s IT service processes, policies, and procedures for supporting customer IT requirements.

Basic Qualifications:

Minimum knowledge, skills, abilities needed.

• Bachelor’s degree with related experience or Master’s degree with related experience.  An additional 4 years of applied work experience may be substituted in lieu of degree requirement.
• Minimum of 1 year of solid understanding and ability to perform desk side IT services and customer support
• Minimum of 1 year of experience in interacting with the internal Agency customers and providing troubleshooting, laptop support, laptop imaging, printer support, SharePoint support
• Minimum of 1 year of experience in Site LAN coordinator support as needed to provide systems administration support, including on-call/weekend pager support
• Certifications: A+, Network+, or Sec+
• Must be able to obtain and maintain a US Public Trust clearance

Preferred Qualifications:

Candidates with these skills will be given preferential consideration.

• Personable disposition, can work with any customer with a variety and wide range of customer understanding of technology.
• Reliable, dependable, and can work multiple actions for supporting customer IT needs
• Able to work in a fast pace environment
• Certifications: CISSP, CCNA
• Access Management Experience
• Organizational skills, understanding of ticketing systems

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