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IT Program Manager V (Closed)

SkillStorm is seeking a Project Manager for our client in Houston, TX. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Description:

  • The Development and Technology Group influences and executes control processes, risk management and frameworks for reporting and communication and ensures that business expectations are articulated clearly and understood by the product and service delivery team. The DTG group builds relationships, requirements and the delivery of business analyses or projects for a client group and helps their clients most significantly through: business functionality, business case discipline, strategy and planning, and business liaison. Typically has six or more years of experience in a technology role.

Responsibilities:

  • Manage projects that involve multiple service divisions
  • Manage expectations of both technology management and clients
  • Ensure routine client requests are handled and problems are addressed
  • Verify technology components are delivered on time and to the agreed specification of clients
  • Work with the Client Relationship Manager Department Manager to articulate the vision for technology, drive change efforts, and secure client requirements
  • Support continuous technology improvement efforts
  • Communicate to the client on things such as cost of efforts, delivery dates, and updates of external teams
  • Translate and communicate technology and client business priorities
  • Facilitate billing, reporting and cost effectiveness support
  • Perform initial steps for escalations, researches and prepares follow up tasks
  • Own and track technology implementation tasks for business driven projects
  • Qualifications
  • Knowledge of Bank processes, procedures and prices for basic components such as servers, storage, network, desktop packaging and NPT
  • Knowledge of/relationships with the CTI people in the service divisions for each of these core services
  • Strong communication and presentation skills
  • Management experience, ability to lead an manage more junior level people and to provide guidance and direction when they run into issues
  • Strong general consulting/project skills ( ability to help clients define requirements, write statement of work, marshal resources, project management, scope control, risk management)
  • Client relationship management skills -Knowledge of/relationships with the technology teams is very valuable
  • Financial skills - basic understanding of depreciation vs. expenses, plan vs. actual, Relationships with Financial team and knowledge of Bank processes is desirable.
  • Problem solving skills e.g. ability to lead root cause analysis, save a project in trouble; escalate when service family deliveries don’t happen

DESIRED/MISCELLANEOUS:

  • Knowledge of development and infrastructure process lifecycles
  • Strong interest in or knowledge of infrastructure technology and Grid processes

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