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IT Program Manager IV (Closed)

SkillStorm is seeking a Program Manager for our client in Jersey City, New Jersey. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Description:

  • Work with the Client’s Cloud Services Agile Delivery and Deployment team to maintain the SharePoint, Delivery documentation (User Guides, tooltips, on-boarding instructions, etc.) and support the Delivery team.
  • Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
  • Learn complex concepts, and communicate the information in a way that is engaging and understood by users
  • Gather customer feedback on documentation to improve usability.
  • Act as an editor to ensure consistency.
  • Monitor metrics as well as direct client feedback.

Required Skills:

  • Five years of experience in writing complex documentation for technical environments or clients.
  • Excellent communication and teamwork skills, including willingness and ability to consult with subject matter experts from engineering, support, and product management
  • Experience working with the following tools preferred: Confluence/JIRA, SharePoint
  • Strong experience owning an end-to-end documentation creation process.
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
  • A positive attitude, willing to jump in and tackle new challenges.

Desired Skills:

  • Understanding of Agile Methodology
  • Experience with management of Risk, issues and action items
  • BA/BS in Technical Communication or related discipline

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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