Implementation Specialist (Closed)

SkillStorm is seeking a Business Analyst for our client in Charlotte, NC, Jersey City, NJ, OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Position Summary:

• This is a client implementation role responsible for implementation of technical systems, software, hardware, or solutions.
• Evaluates client needs, develops configurations that support business processes.
• Being an implementation specialist defines and executes on delivery and implementation plans.
• Tests and troubleshoots final system setups.
• Provides training and end-user support during and after the implementation process.
• Responsible for the client experience end-to-end by influencing business partners across numerous lines of businesses.
• Responsible for proactive client engagement to enhance existing relationships while driving client delight.
• Engages in client interactions performing independent analysis of their Treasury Services which includes Scorecards, Documentation Review, Schematics, Analysis Billing, Fraud Prevention, system outages, temperature checks, portfolio reviews, etc.
• Works with clients and operations to solve complex escalated problems often gathering information to describe and analyze an issue and developing solutions that are outside standard procedures.
• Promote self-service opportunities.

Required Skills:

• Strong Healthcare experience with understanding of EDI formats (835, 837, 5010, UB04, etc…)
• Strong understanding of Explanation of Benefits (EOB) and claim adjustments
• Strong oral and written communication skills
• Strong organization skills
• Understanding of Healthcare client posting process. Not the PAS, but the posting process itself.
• Intermediate understanding of programming logic
• Basic understanding of FTP connectivity
• Ability to manage multiple Healthcare projects at one time
• Ability to interface with key stakeholders internally
• Comfortable working directly with Senior leadership
• Ability to interface directly with customer and gather requirements
• Ability to consulate client in a real-time environment to avoid project delays
• Ability to lead projects
• Experience working with technical teams in an agile environment
• Attention to detail to ensure accuracy and quality while also meeting deadlines
• Have the ability to contribute to a culture of continuous optimization of workflow and processes

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