want to join an elite group that accelerates innovation? Start here.

Tell SkillStorm about yourself and what you want to achieve in your career. Then we’ll let you know if your next step is becoming a tried-and-true Stormer.


Interested in Hiring Exceptional Tech Talent?

Start here


Interested in Hiring Exceptional Tech Talent?

Start here

want to join an elite group that accelerates innovation?

Start here


Accelerate Your Career

Whether you’re a college graduate, military veteran, or an experienced pro, we can train you, we can upskill you, we can put you to work.

We are storming the marketplace with the highly skilled, experienced, and certified professionals that businesses need.

Find your perfect job.

Help Desk Business Analyst 3 (Closed)

This work is ?Sold ?Unsold


Specialization: Business Continuity Management


Technical Skills:


Years/Level of Experience

.NET Architecture

P1 - Beginner

Agile Project Management

P1 - Beginner

Business Requirement Analysis

P1 - Beginner

SAFe(Scale Agile Framework)

P1 - Beginner


Role Description

Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are promptly completed.

•           Documents and tracks customer incidents and requests via Service Now ticketing management system, updating troubleshooting and resolution efforts, and efficiently escalating tickets to appropriate teams when applicable

•           Is responsible for receiving and tracking the trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system.

 •          Ability to diagnose, troubleshoot and resolve end user issues to ensure continuity of business operations

•           Provide the client technical support via remote access, over the phone/Skype and email.

•           Provide end user training on use of new and legacy applications

•           High level of written communication and documentation skills

•           Use ServiceNow to document solutions clearly a


General Experience: Business Integration Analysts (3)s possess 1 to 2 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility: Business Integration Analyst (3)s apply their strong analytical and technical skills to assist in implementing business solutions. Business Integration Analysts are directed to exercise core skills on projects, or they may direct small teams. A Business Integration Analyst (3) is qualified to perform tasks such as:

• Document an organization’s current business process flows

• Design, code and test functional components of information systems according to project specifications

• Identify and document functional requirements for information systems

• Develop project documentation and user training materials according to program specifications

• Conduct user training sessions

• Prepare communications plans

• Produce database extracts

• Provide technical support to software development teams

• Perform program management support tasks, such as status reporting and work plan maintenance




Similar Jobs

Mid-Level Analyst

Direct Hire job in McLean

Systems Analyst

Contract job in Baltimore

Splunk Analyst

Contract job in Baltimore

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join the Stormer Community and prepare to advance