FX Support (Closed)

SkillStorm is seeking a FX Support for our client in Chicago, IL OR New York, NY. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

• The AMRS FX Support team is responsible for providing end-to-end support to all applications used by Sales, Trading and their support services in the FX business. The team supports a fast growing electronic business operating in true partnership with our Front Office stakeholders. The role is high profile as it has a direct impact on the firm’s revenue generating abilities.

Incident Resolution:

• Acts as the first point of support for application incidents
• Builds a strong relationship with the Application Development Team
• Receives and logs calls from clients using appropriate processes, procedures and technology
• Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
• Highlights functionality issues to developers
• Assists in the translation of solutions into technical requirements
• Develops and utilizes appropriate tools to perform work
• Raise defect reports to the development team for code amendment
• Maintains a knowledge base of known defects and issues, process, techniques

Client Relationship Management:

• Clearly understands client’s business he or she is responsible for and recommends, provides, and supports application service that best fit client’s current and future needs
• Communicates status with end users at all times

Continuous Improvement:

• Contributes to continuous improvement
• Proactively supports knowledge sharing
• Is responsible for tracking change requests and high severity incidents in accordance with defined service levels

Advanced Application functions:

• Report fixing/custom report generating
• Advanced user configuration options
• Support and use of advanced application functions at request of users

Access:

• Read access to application code
• Read access to Production environment
• Access to debug information in Production
• Break-glass access to edit application data
• No ability to change application code.

General:

• Participation in rotation to ensure adequate coverage across all desks. Current hours of coverage provided by the team are from 07:00 until 19:00 Mon-Fri.
• Weekend working to support critical business initiatives such as start of week checks, application rollouts, infrastructure changes or Disaster Recovery tests. There will be on-call support on Saturday every 5 weeks, and on-site support on Sundays once a month.
• Knowledge FX markets and the mainstream products in use.
• Strong technical knowledge: Unix/Linux; Database (Sybase/SQL/Oracle), Perl, Shell scripting, Infrastructure.
• Experience in Monitoring & Alerting, and Job Scheduling systems.
• Exposure to Market Data Technologies such as Tibco RV, Reuters, RMDS
• Confidence when dealing with internal user base (Sales & Trading)
• Client relationship/service management experience
• ITIL understanding

Personal Attributes Required

• Proactive, able to multi-task and work on own initiative
• The ability to work in a high-pressure environment
• Strong time management skills
• Understanding the needs, requirements, and the pressures the users are under
• Able to prioritize continually to ensure that service levels are adhered to
• Excellent verbal/written communication skills
• Problem solving skills both technical and business related.
• Ability to work as part of a team.
• Knowledge of FIX API configuration and / database queries / FIX log analysis
• Awareness of Single-bank FX e-commerce platforms and their functionality
• Knowledge of Multi-bank FX vendor platforms ""
• Any exposure to working with Futures and Options data applications would be advantageous, as would understanding of FIX Messaging

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